Master Professional Communication: Telephone Etiquette for Success
Every phone call is an opportunity to make a lasting impression. Telephone Etiquette is designed for customer service representatives, business professionals, and managers who want to improve their communication skills, handle calls professionally, and enhance customer satisfaction.
In this course, you will learn how to:
- Use proper phone language, tone, and phrasing for clear, professional communication
- Minimize distractions and maintain focus during calls
- Handle inbound and outbound calls with confidence and efficiency
- Manage difficult or angry callers while staying calm and professional
- Master interoffice calls, voicemail messages, and call transfers
- Implement effective training methods to improve company-wide telephone etiquette
Whether you're representing a company, handling customer inquiries, or conducting business calls, this course provides the essential skills to communicate with clarity, professionalism, and confidence. Strengthen your phone presence—turn every call into a successful conversation!